Refund & Cancellation Policy

Refund eligibility depends on the offer, delivery status, service scope, and any written terms shared before purchase.

Once a custom service, consultation, audit, implementation, or digital delivery has started, refunds may be limited unless otherwise stated in writing.

If you believe a payment was made in error or you are eligible for a refund, contact us at kenzaivisuals@gmail.com with your name, payment reference, and reason for the request.

Approved refunds are processed to the original payment method where possible. Processing timelines may depend on the payment provider.